Got a question? No problem.
Our team is here to help!
Yes, you will be assigned a Client Success Consultant who will walk through onboarding with you and who is there as a coach and resource for your entire time here at BELAY.
No, you will have one dedicated VA that we match you with based on your needs, industry, personality, and working style.
On average, our clients are matched within one week.
Your Client Success Consultant will vet and select 2-3 top candidates from our bench of nearly 2,000 U.S.-based talent, and then interview and select the best match for you.
After that, your Client Success Consultant (CSC) and Virtual Assistant (VA) will work with you to ensure a seamless and efficient onboarding process so that you start seeing real results in less than one month.
We get it. Handing over the decision on who will work with you is a tough one. But what we also know after helping people just like you is that you don’t have time to devote to screening and setting up interviews. We have a customized system to match you to someone equipped to handle everything you need accomplished.
Your CSC will handle the lion’s share of the work, but no one knows your organization better than you!
We’ll partner with you to ensure your Virtual Assistant has what they need to hit the ground running from communication norms to task management tools to whatever matters most to you!
Your Client Success Consultant will be there to help. You’ll work together to find a new match and keep your downtime to a minimum. If there are any minor hiccups, we will address them and find a solution.
BELAY’s matching process is proven and true. With a 93% first-match success rate, we feel confident that we can find the right solution for your needs. If you do fall into the small percentage of people who are not satisfied with their BELAY hire, you are protected by the BELAY Right-Fit Guarantee. If your first match doesn’t fit your needs or your personality at the end of 30 days, we guarantee a hassle-free rematch. That means you don’t have to fire your first match or search for a new hire – we take care of all of that, and we do it at no additional costs with as little downtime as possible so that you can get back to doing what you do best.
A VA can handle your calendar, appointments, manage your email accounts, post to social media, proof/edit documents, book travel arrangements, coordinate between clients and/or team members, and coordinate almost anything you need!
In so many ways, that’s up to you!
Some clients prefer daily meetings — sometimes multiple times a day — while others communicate via text or voice memo when needed.
Whatever you decide, your BELAY Virtual Assistant will be available and responsive to your needs. That’s part of what sets BELAY apart.
That will be between you and your new Assistant. If there are times you know are slower, then let your VA know that would be a good time for time off. Commit to over-communicate with each other so work can be done ahead of time and productivity doesn’t lapse.
The VA can “ebb and flow” your hours throughout the month. We just shoot to come in at the contracted amount at the end of the month. If they go over, we simply bill the extra hours, but they do not roll over to the next month. We track and report on those during onboarding to make sure you are at a good amount of hours for the work needed.
All our contractors sign a Confidentiality Agreement to protect you and your business. If you would like any additional contracts, then we can discuss that. We highly recommend strong passwords and using a password manager to keep your accounts secure.
It depends on how many hours you are contracted for. You can have specific time periods where your phone can be forwarded to your assistant. If your Virtual Assistant isn’t able to answer in that moment, they can return calls and triage those messages. If you need a full-time receptionist, we recommend Ruby Receptionist – we use them and love them.
Yes, they are there to support your communication to your team and clients.
You know your product best! They can relieve other admin and support tasks that will allow you added time for those calls.
Absolutely – in fact, we encourage it! Our clients hire our Virtual Assistants to increasingly utilize AI to help maximize productivity and increase efficiency to help them accomplish more and juggle less.
You’re right – it happens! We know it’s a possibility that you’ll get to the place in your business where you want to expand your W-2 team, and we love nothing more than knowing we helped you find your first (or second or fifth) hire. Talk to your Solutions Consultant about the details.
BELAY offers personalized, exceptional, U.S.-based service.
You won’t be sending tasks to some offshore company hoping you hear back in time. Instead, you’ll have a dedicated partner right here in the U.S. who knows you and your organization.
That’s not all — with only a 3% acceptance rate, BELAY sets the standard for virtual support. When you partner with BELAY, you partner with an exceptional professional.
With BELAY, you aren’t paying for tasks — you are investing in a professional executive assistant who will anticipate your needs rather than simply reacting to them.
While others offer a one-size-fits-all approach, BELAY’s offers three packages — 45 hrs/mo, 65 hrs/mo, and 85 hrs/mo. That way, you only pay for what you need.
As your needs grow, your hours can grow with them.