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About This Episode

The process of finding a great virtual assistant can feel overwhelming, so it’s important to make sure you know what traits you’re looking for and how to screen for them in the interview process. In this episode, BELAY Director of Talent Madison Morgan will share an overview of BELAY’s proven process for hiring great VAs. She’ll also explain how partnering with BELAY can save leaders an enormous amount of time and stress. 


Listeners should leave this episode with an understanding of what it takes to hire a virtual assistant, as well as the benefits of working with BELAY rather than hiring someone on their own. Welcome to episode 120 of One Next Step.

1. Put your money where your mouth is. The first thing you should think about doing is establishing a budget around sourcing. What do you want your costs per hire, and maybe even applicants to be. Strategically manage your budget across various platforms to help attract a diverse pool of quality and quantity applicants. You have to put your money out there and wait on the data to show you where you’re getting the most ROI and which job platforms perform best for your industry or the job you’re trying to fill. 

2. If you want to truly identify the best talent, a resume and interview alone isn’t gonna get you there. You’ve got to have varying approaches to seeing what this candidate is bringing to the table. Think about it in three parts —  the briefcase, the heart and the head. The briefcase is going to be the resume, the application, previous experience. The heart is the interview. You’re getting to hear about who they are and what makes them tick, what’s their why, why do they wanna be at your company, why do they want to be in this role? The head is the assessments that give you good insight to their intelligence and their ability to produce good work.

3. Focus on soft skills over hard skills. Who are the people in your organization that you would consider to be the rock stars? Who are those people that are performing, not because of the experience they brought to the play, but because of their desire to roll their sleeves up, to get in there, to be resourceful, to find answers, to be a team player. Those are all soft skills. Make sure when you’re looking for a candidate that you don’t forget that you don’t wanna hire the person who on paper looked great, but they aren’t a team player. They’re just there to get a paycheck. They’re in and they’re out. They aren’t going above and beyond.

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120 Bonus: How the Right VA Stands Out

In this Bonus Next Step, BELAY’s Director of Talent Madison Morgan shares some of the characteristics that sets a great VA apart from the crowd during the interview process.

Taking Control of Your Game — How to Effectively Set Goals and Track Progress in Your Business

It’s the leader’s job to chart the direction of the business. However, even with a clear vision, selecting the right goals can be challenging and overwhelming, especially when there are more options and opportunities than resources. Without specific goals, you and your team will struggle to focus and maximize the return on your effort. 

Tracking progress often feels just as confusing. Even the most profit-minded leaders sometimes question if they’re headed in the right direction and wonder how if what they’re doing is working. 

This week, we’re revisiting one of our favorite (and first) episodes of the podcast in case you missed it back in 2020. In this episode, Tricia and Lisa interview entrepreneur, best-selling author, and investor of ABC Network’s Shark Tank, Daymond John about taking control of your game by setting goals and tracking progress for your business.