Your systems and processes do more than ensure quality; they save your organization time and provide clarity in expectations. If you are doing everything well as an organization, but you’re not documenting what you do, your business is vulnerable and unable to scale. You are reinventing the wheel every time, counting on people to uphold an unspoken standard or pick up things through osmosis, overly relying on people who know your business to continue working for your business, or all of the above.
In this episode, we want to help you take the lid off of your business’s potential by helping you identify the processes and systems you need to grow your business. These processes will help you deliver a great customer experience, hire the right people, convert leads, and more. All great organizations have nailed this down so that they ensure a certain level of quality and consistency.
Each individual department might have their guiding values, but is it consistent and cohesive with other departments? Start going through the process at a high operational level to make sure you have the right operating principles and what is the foundation of creating them. Look for gaps and inefficiencies that need to be addressed.
These principles will answer questions your team has and allow everyone to be on the same page. Get input from your team leaders on the principles that guide them, and narrow all of those down to form your list for the organization. As an example, one of BELAY’s guiding principles is “The price is the price is the price.” That simply means they believe in the value of what they sell and aren’t willing to negotiate.
They help answer the questions, “How do we save time here? How do we shrink this process or use technology to make it more efficient?” For example, a lead has come in. What happens after that? They get an email, then they get a phone call and so on. The SOP simply helps you lay out processes so everyone understands and knows what to do next.
BELAY client Geoff Welch and his BELAY Virtual Assistant Trúc Towns talk with Tricia about their experience of learning to work together and their top tips for getting started working with a Virtual Assistant. Geoff also explains how delegation has allowed him to play to his strengths in both his career and his personal life.
In today’s fast-paced and interconnected world, harnessing the power of technology and artificial intelligence has become essential for businesses and professionals aiming to thrive in their respective fields. Today, we have the privilege of hearing from a remarkable duo who have embraced the potential of AI to enhance their productivity and streamline their work processes.
Wes Gay is a StoryBrand Certified Guide, Agency Owner, and Private Workshop Facilitator. And since 2016, he’s helped hundreds of organizations find clarity with StoryBrand. Jodi Reiter is an accomplished Executive Assistant, bringing a wealth of experience from the marketing, advertising and photography industries as she supports Wes. They sat down with Ryan to share their experiences, strategies and success stories in utilizing AI to collaborate more efficiently and achieve remarkable outcomes. Listeners will learn about the most impactful AI tools on the market and how to weave them into your daily workflow.
Today on the podcast, we have a special episode courtesy of our friends at the Maxwell Leadership Podcast. BELAY CFO Lisa Zeeveld sat down with Mark Cole recently to co-host an episode of the Maxwell Leadership Podcast about how to get time back as a leader.
