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As business leaders, we’re still experiencing the effects of COVID-19 on the economy and we likely will for some time. It flipped hiring and recruiting things to an employer’s market, it pushed all events online turning the event planning and production companies into technology and digital media businesses, and it expedited the global era of remote work.


Today, we’re going to learn how it’s possible to go fully remote quickly without hindering productivity or team culture and what possibilities emerge as a result.


In this episode, we’ll be discovering how the company Pushpay went 100% remote almost overnight and never missed a beat with clients or team members, and we’ll be joined by their Chief Ambassador, Troy Pollock, to guide us through their experience, what they learned, and how it’s changing work at Pushpay permanently.


Welcome to episode four of One Next Step.


Topic Timeline 

(04:11) Today’s listener question: “How do I transition my team to remote work?”

(06:41) Why Pushpay had team members work co-located in an office

(10:20) How Pushpay prepared their organization for remote work

(13:40) The benefits of and barriers to operating remotely

(19:14) Leveraging video calls and unstructured meetings to strengthen personal connections

(20:02) The biggest advantage of remote work

(21:45) Processes and systems Pushpay rolled out to make remote work successful

(24:24) Troy’s advice for leaders and organizations considering remote work

(28:48) Tricia and Lisa share their takeaways

(30:18) Today’s One Next Step: Download our e-guide, “How to Remotely Manage Your Team,” which will help you build your company’s approach to remote work


Guest Links

Troy Pollock on Instagram, Twitter, and LinkedIn

Pushpay — a digital giving solution for churches and nonprofits


Links & Resources Mentioned




Your One Next Step

In each episode, we highlight one next step for you and provide an activation or delegation guide to help you immediately take action, start applying what you learn, and get your team to help you.


Your Next Step: Start building your own approach to remote work in your organization with the help of our e-guide, “How to Remotely Manage Your Team.” 


This e-guide will walk you through the essential tools, systems, and strategies you need. It also outlines the key decisions you must make and questions you must answer as you successfully set up your team for remote work. 

Download Now


Quotes From This Episode

“When you work remotely, communicate 10x more than normally you think you need to when working together in an office.” — Tricia Sciortino 

“The best leaders substitute the word ‘change’ for ‘opportunity.’” —  Troy Pollock

“Right now, you have an opportunity to rethink how you’ve always done business.” —  Troy Pollock


Key Takeaways

  1. The key to successfully transitioning to remote work is team members and leaders establishing a new flow for their day and week. Much of the organization’s rhythm is dictated by everyone arriving and departing at the same time. Leaders can help their teams by defining key elements of the workweek, such as times when everyone is expected to be available, when no one is allowed to schedule meetings, and when everyone gathers for company-wide or department meetings. With just a few constraints, team members can begin developing a new structure and rhythm to their work.
  2. Team members appreciate the pros of remote work so much that they’re more than willing to navigate the challenges. There are so many pros to remote work — no commute time, flexibility for life’s demands, decreased overhead costs, effective and efficient work, and an expanded talent pool. However, communication and interpersonal connection are the greatest challenges with remote work. To ensure communication around projects doesn’t stall, build systems that facilitate overcommunication.
  3. Swap out the word ‘change’ for the word ‘opportunity.’ View the challenges of business today not as mandated, unhelpful change but as an unexpected opportunity to rethink and improve your business. Start maximizing the opportunity by documenting the pros and cons of your business going remote, defining the functions of your business most responsible for driving results, and listing ways to ensure those key functions are still effective in a remote (or socially distanced) environment.


Reflection Questions for You | Conversation Starters Your Team

What could remote work make possible for you, your organization, and your customers?


What value has an office with co-located team members provided to your organization’s leaders and team members? How could that value still be experienced in a remote or socially-distanced environment?


If your organization is still working remotely today, what’s one simple thing you do from your position in the organization to improve your remote work experience and the experience of those that work with/for you?


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Join Us Next Week

Thank you for listening to One Next Step.

We hope you’ll join us for next week’s episode when Tricia and Lisa interview Sangram Vajre, the co-founder and chief evangelist of Terminus — an account-based marketing software for B2B organizations. He’ll be sharing lessons from Terminus’ journey of rapid growth to help us answer the question “How to sell a new product in a new market or  market an innovative, new product in a mature market?”