You know that feeling when you’re grocery shopping and you see the telltale placard that tells you that if you buy one item, you get another item of equal value – for free?
Our Client Success Consultants are kind of like that.
When you partner with BELAY for a Virtual Assistant, Bookkeeper, Social Media Manager or Web Specialist, you also get another extraordinary partner – your very own CSC – to equip you with the confidence to climb higher.
Your Client Success Consultant Is …
A Communicator
BELAY CSCs boast strong verbal and written communication to take goals from ‘one day’ to ‘today.’
Action-Oriented
Our CSCs are driven self-starters, positive thinkers, loyal, disciplined and trustworthy.
A Team Player
Your CSC is ready to roll up their sleeves to help you get what needs to be done – done.
Focused On Growth
CSCs have growth mindsets in order to strategically enhance and grow your organization.
A Coach
CSCs facilitate productivity and ensure a satisfying experience for you and your contractor.
The Total Package
CSCs are responsive, professional, detail-oriented tech-savvy, relational, humble, and intuitive.
How It Works
Step 1. Sales Call
Meet with your Solutions Consultant to identify your exact needs and pain points to determine if we are fit. If so, we’ll send you an agreement to sign and you’ll be assigned a Client Success Consultant.
Step 2. Discovery Call
Meet with your Client Success Consultant to deep dive into your tasks, tools, culture and personality requirements to ensure we match you with the right talent.
Step 3. Placement Process
Now, for our Secret Sauce. Your Client Success Consultant will meet with the Placement Team to discuss, vet and select 2-3 top candidates from our bench of nearly 1,500 U.S.-based talent. Then, your Client Success Consultant will interview and select the best candidate for you based on our discovery call.
Step 4. Kickoff Call
You, your Client Success Consultant and your talent will have a kickoff call – the official start to your partnership – to meet your talent, set initial goals, discuss communication plans, and set yourselves up for success.
Step 5. Onboarding
Your Client Success Consultant stays close to provide high-touch relational service to guide you through our proven onboarding process.
Step 6. Nurturing
You will have ongoing check-ins to support both you and your talent throughout your partnership with BELAY.
WHAT THEY'RE SAYING
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“[My CSC] has done a fantastic job for me, and my EA has drastically changed my life in the last 90 days.”
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“I just wanted to brag on [my CSC]. She is the CSC for one of my engagements and she is incredible. She has gone above and beyond to make sure I'm set up well, that I'm in the know about what resources are available to me, [and] gives great advice on how to navigate things. And as someone that loves clarity, she always makes sure everyone is on the same page and has clear next steps out of every conversation and I appreciate that so much. I know she's got a million things going on but she is always upbeat, prepared and intentional and I just wanted to brag on her! [My CSC] for president!”
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“I'm having a terrific time in this engagement, and actually am just about to start in on my second. A huge amount of credit for success here should go to [my CSC]. He gave me so much confidence in the process through real and tangible ways I could deliver a win for my clients. He's been such a cheerleader and makes me grateful to be with BELAY.”
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“[My CSC] was an angel. She walked me through this difficult engagement every step of the way. I would be continuing to push through if I wasn't bought out by another client. [My CSC] = ⭐⭐⭐⭐⭐ !”
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“[My CSC] was fantastic. She was a great thought partner throughout the engagement and I appreciated talking to her at the beginning of the engagement, in the middle, and when I decided to end the arrangement. She's knowledgeable, supportive, and solutions-oriented.”
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“BELAY came into my life at just the right time. I firmly believe I was completely led there by the Lord. He knew where I belonged. My CSCs are superb at what they do. Supportive, encouraging, and simply the cream of the crop. There are not enough words to describe my thoughts and respect for both of them. They both matched me perfectly. They truly are rock stars.”
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“I was very nervous about not being able to interview the candidates, but I'm so happy that I trusted the process. BELAY has found me the perfect match!”
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“I'm having a terrific time in this engagement, and actually am just about to start in on my second. A huge amount of credit for success here should go to [my CSC]. He gave me so much confidence in the process through real and tangible ways I could deliver a win for my clients. He's been such a cheerleader, and makes me grateful to be with BELAY.”