This week, download our Courageous Conversations Cheat Sheet for some tips & tricks to help you have courageous conversations with your team and foster an environment of success and coaching in your organization.
Download NowWhen you work with other people, hard conversations are inevitable.
In this episode, Lisa talks with Krisha Buehler and Lori Friedman from BELAY about the framework they use when having difficult conversations, and they’ll talk through the specific approaches they would take in three different workplace scenarios. This conversation will be full of information that listeners can start implementing in their own conversations right away.
1. Build relationship capital.
If you have a trusting relationship where you have your team’s best interest at heart, it makes tough conversations go much better. A lot of people don’t know they are underperforming. So be transparent and sincere to help that conversation go well, then be sure to follow up in writing.
2. Listen before diving into solution mode.
If you jump in too early, you might be trying to solve a problem that isn’t there. Do a fact-finding session first, and gather information. Then, be empathetic. Put yourself in their shoes and try to understand what their perspective is and how it’s impacted them. From there, you can clarify expectations.
3. Clarify that you’re talking about a problem, not a person.
In a work scenario, it can start out feeling very interpersonal. But you’ll usually find out it’s more about a problem, not the person. The feedback in that conversation goes much better when you identify the problem, and it doesn’t feel as emotional on their end.
BELAY client Geoff Welch and his BELAY Virtual Assistant Trúc Towns talk with Tricia about their experience of learning to work together and their top tips for getting started working with a Virtual Assistant. Geoff also explains how delegation has allowed him to play to his strengths in both his career and his personal life.
In today’s fast-paced and interconnected world, harnessing the power of technology and artificial intelligence has become essential for businesses and professionals aiming to thrive in their respective fields. Today, we have the privilege of hearing from a remarkable duo who have embraced the potential of AI to enhance their productivity and streamline their work processes.
Wes Gay is a StoryBrand Certified Guide, Agency Owner, and Private Workshop Facilitator. And since 2016, he’s helped hundreds of organizations find clarity with StoryBrand. Jodi Reiter is an accomplished Executive Assistant, bringing a wealth of experience from the marketing, advertising and photography industries as she supports Wes. They sat down with Ryan to share their experiences, strategies and success stories in utilizing AI to collaborate more efficiently and achieve remarkable outcomes. Listeners will learn about the most impactful AI tools on the market and how to weave them into your daily workflow.
Today on the podcast, we have a special episode courtesy of our friends at the Maxwell Leadership Podcast. BELAY CFO Lisa Zeeveld sat down with Mark Cole recently to co-host an episode of the Maxwell Leadership Podcast about how to get time back as a leader.
