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Keep the Keepers: How to Develop Extraordinary Talent

Learn more about Dee Ann Turner and check out her top 25 questions to select extraordinary talent here! This valuable resource will help you find and develop the right people who will help your organization thrive.

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About This Episode

Business leaders say finding great people is one of their most common challenges. And even when they’re able to hire great people, leaders often don’t know how to keep and continue developing them.

Joining us today to talk about this topic is Mrs. Dee Ann Turner. She spent 33 years at Chick-fil-A, Inc. as the Vice President of Talent. The company’s first female officer, she was instrumental in building and growing Chick-fil-A’s well-known culture and talent systems. She’s going to talk to us about how to keep and develop extraordinary talent and build an organizational culture that attracts world-class talent and consistently delights customers.

1.  To retain great talent, you have to have a great culture.

Be the “it” company that people talk about and want to work for. Sure, it’s always going to be about a paycheck but it’s also much more than that. People want to have a purpose and meaning behind the work they do everyday, especially younger generations of workers now. And, not only that, they want to have a lot of fun while they’re working! When those things are in place, it’s so much easier to retain quality talent.

2. Remarkable culture is attainable remotely.

The idea that a company culture can be strong only when everyone is in the same building is a myth. Culture isn’t about proximity – it’s about purpose. Companies with a defined and well-articulated “why” – with employees who are on board with that why – will have a strong culture whether they are all in-house or remote.

3. The best companies aren’t just about the product or the service – they realize they’re in the people business.

Make sure you have a clearly defined purpose that goes way beyond just what you do. What is your why and why does it matter to the people who interact with your brand? When your team understands that – as well as your clients and partners – then you are really in a great place to begin making a huge impact as a business.

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