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004: Going 100% Remote Overnight & Not Missing A Beat with Pushpay’s Troy Pollock

One Next Step Podcast

Start building your own approach to remote work in your organization with the help of our e-guide

Manage Your Team Remotely

This e-guide will walk you through the essential tools, systems, and strategies you need. It also outlines the key decisions you must make and questions you must answer as you successfully set up your team for remote work. 

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About This Episode

As business leaders, we’re still experiencing the effects of COVID-19 on the economy and we likely will for some time. It flipped hiring and recruiting things to an employer’s market, it pushed all events online turning the event planning and production companies into technology and digital media businesses, and it expedited the global era of remote work.

Today, we’re going to learn how it’s possible to go fully remote quickly without hindering productivity or team culture and what possibilities emerge as a result.

In this episode, we’ll be discovering how the company Pushpay went 100% remote almost overnight and never missed a beat with clients or team members, and we’ll be joined by their Chief Ambassador, Troy Pollock, to guide us through their experience, what they learned, and how it’s changing work at Pushpay permanently.

  1. The key to successfully transitioning to remote work is team members and leaders establishing a new flow for their day and week. Much of the organization’s rhythm is dictated by everyone arriving and departing at the same time. Leaders can help their teams by defining key elements of the workweek, such as times when everyone is expected to be available, when no one is allowed to schedule meetings, and when everyone gathers for company-wide or department meetings. With just a few constraints, team members can begin developing a new structure and rhythm to their work.
  2. Team members appreciate the pros of remote work so much that they’re more than willing to navigate the challenges. There are so many pros to remote work — no commute time, flexibility for life’s demands, decreased overhead costs, effective and efficient work, and an expanded talent pool. However, communication and interpersonal connection are the greatest challenges with remote work. To ensure communication around projects doesn’t stall, build systems that facilitate overcommunication.
  3. Swap out the word ‘change’ for the word ‘opportunity.’ View the challenges of business today not as mandated, unhelpful change but as an unexpected opportunity to rethink and improve your business. Start maximizing the opportunity by documenting the pros and cons of your business going remote, defining the functions of your business most responsible for driving results, and listing ways to ensure those key functions are still effective in a remote (or socially distanced) environment.

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