Tom was paired with BELAY Virtual Assistant, Kristin – but he wasn’t quite ready to jump in with both feet. At least not right away.
He was most hesitant around two things: Virtual work and connectivity with his teams.
“I had a hard time wrapping my brain around how someone remote [would] be able to manage things beyond email and calendar. I’m also a big proponent of teams being connected and working well together.”
So Tom started slowly, handing over his “mess of an inbox” to Kristin – who quickly restored order.
“Email and calendar – that’s what we focused on for 30 days,” he shares. “[But] she was able to work through that relatively quickly – probably two to three weeks into it.”
The result beyond an organized inbox? Trust.
“I think the best way to build trust is to be completely realistic and transparent,” he explains. “So I just said from the beginning that we would have to be transparent with one another. And so I need to tell her what’s really going on and she needs to tell me what’s really going on.”
And trust is what made what happened next, possible.
“She busted me the other day,” he shares with a laugh. “She goes, ‘Tom, there’s something I need to talk to you about.’ I said, ‘Alright. Go ahead. Give it to me.’
“She’s like, ‘Have you been checking your inbox?’
“I have an ‘attention’ folder – and that’s the only folder I’m supposed to look at. And she busted me. I said, ‘You know what? You’re right. Absolutely.’
“It was a great conversation,” he says. “So I had to walk with a layer of humility to get feedback from my VA because it’s a relationship – she wants it to be successful so then feedback is a blessing.”