Enter: BELAY VA #2 Evonne.
“She’s just been fantastic, absolutely amazing,” Tom gushes. “It’s a perfect fit for our needs. She is entrepreneurial-minded, she’s marketing-focused, customer service-oriented – all of the things that are important to me and our values. “She fits in so, so well with us. And so it’s been really, really great, and she’s made a big, big difference for me.”
The cultural fit? Perfection. Now, what about the administrative fit?
“One of the first things that we did was identify my pain points – the things that I just don’t like to do,” he explains. “And for me, there are a few items that I just dread doing, like accounting and billing, so those were some of the first things we offset.”
But, as mentioned earlier, Tom doesn’t like to gather moss, so in addition to his role as CEO of Big Sky Franchise, he also owns a small restoration company.
“We have a great staff and one of our long-term employees – she won the administrative professional of the year award from corporate a couple of years ago – but she was at a point in her life where she was ready to retire,” he says.
But he didn’t know how to fill her shoes.
“So we went back to BELAY and to our assistant Evonne and said, ‘Is this something that you can do?’” he shared. “And she said absolutely.”
Then, when the need for a bookkeeper arose, Tom came to BELAY once again, thanks in large part to how well Evonne – and the BELAY team – supported him.
The transition of Sam taking over the books for both businesses and Evonne for his restoration business proved seamless.
“Now, [Evonne] runs most of the administrative processes – billing, collections, general administrative support and hiring,” he says. “She’s been great at picking that up right away. And it was perfect because she was already dialed into our culture, already knew our preferences working together, and then did the same thing with our [BELAY] bookkeeper, Sam.”
“Evonne, Sam and BELAY – we’ve got this whole support system for these companies we’re running and managing together.”