And with that, Tim’s life changed.
“She was processing all my emails and my life changed,” Tim says. “And I would argue that that’s probably one of the most powerful things that can happen for any leader is to no longer be spending unnecessary time.”
Now, Tim can instead focus on the things that he wants to focus on, like creating stories of care for his team and guests.
“One of the coolest things that she’s been able to help me do is write and send [handwritten notes] out,” Tim shares. “It gives me the opportunity to make sure that nobody’s missed in being encouraged in our organization and those that I meet with.”
“[And] in the midst of COVID, I’m focusing on operations [but] wanted to make sure that we’re taking care of our team. So I asked Tammi to help me find and organize some team member appreciation events – and she’s completely managed them from a distance, start to finish,” Tim says.
“I really enjoy helping him,” Tammi adds. “I love seeing things come to pass. When he’s excited and has the free time, he’s able to sit back and do what an owner-operator should be able to do because he’s not bogged down with the admin tasks.”
And with that, Tim was able to get back to what he loves most: selling chicken.
“What we do is sell chicken. I didn’t get into the business to do administrative work or sit in the office. I got into the business because I wanted to serve people,” Tim says.
But Tim’s not the only one in the Tammi Kyle Fan Club.
“I truly believe my wife would never allow me to not have [Tammi’s] support,” Tim gushes. “And my team has just such an appreciation when they’re able to interact with me and see me as the leader – and not the admin guy. That’s made a big difference.”
“If you hear their heart, you have the ability to [help them] grow into being successful and give the result that they were looking for,” Tammi explains.
“There’ve been so many times that I’ve looked back as a brand new operator, and I still consider myself kind of a rookie,” Tim says. “I just can’t imagine going through some of the challenges of opening a new restaurant without support. I just don’t know how it would’ve made it. I don’t know how I would’ve been able to accomplish it without [her] help.
“Even if it’s just your wife turning to you and saying, ‘I get to see you a lot more than I did before.’ That’s really important.”