With Sandra prepared to extend trust from their very first day, onboarding Braigen couldn’t have been more seamless.
“Our [BELAY Client Success Consultant] was so surprised how quickly our onboarding call went because we were both so prepared, knew what we needed, and had what we needed in place ready to go,” Braigen shares.
And part of their immediate success, Braigen explains, was that Sarah was there to train her.
“Sarah had prepared everything that I would need to onboard,” Braigen adds. “[She] was instrumental in onboarding, training, getting me up to speed, and jumping that learning curve with the business [and] with Sandra and her preferences.
“It was just a very natural fit. We understood each other. We were able to speak the same language and it was just very smooth.
“And then I started weekly meetings with Sandra.”
But Sandra wasn’t the only one extending trust from the beginning.
“Every time we onboard someone new, we give complete faith in that person in hopes that it will work out – and Braigen is the first person that we have gone through that process with,” Sarah shares.
“She’s just completely owned it and revamped things like our Google calendar. We kept hitting roadblocks with calendar management, email management, and CEO-level assistance and to have someone come in with that expertise and just take it off our shoulders has led us to be more efficient and joyful in other aspects of our roles [where] we shine as well.”
And the gaps they filled with trust have paid off.
“I think that knowing that [Braigen] wasn’t just the next BELAY representative in line – [that] you’re [intentionally] paired with someone – that alone built a ton of trust for me.
“And I knew exactly what we needed because we’ve been through this before with Sarah.”