“The process with BELAY was fascinating,” Michael shares. “[I had a] multi-hour call with Kristi unpacking who I was – personality types, all these things. And it took me several weeks before I was matched with anyone.
“And Jackie was the person they matched me with – and it’s because you guys took it seriously. You don’t just say, ‘Oh, here’s a person.’ You [say], ‘Who’s right for Mike?
“Because I’m unique – I’m a programmer. I’m doing artificial intelligence, as well as operations and HR. I’m this personality type and so on.”
Jackie came equipped with an MBA and an HR background with companies that had grown quickly – and so did Michael’s trust in her.
“I’m one of these people where once I decide I’m going to do it, I’m like, ‘Jackie, here’s the bank accounts, the card logins – you can log in wherever and pretend you’re me.
“I was kind of desperate, but I knew with how much care you guys took, Jackie was going to be a great fit.
“What was hard – and is still hard – is [that] I’m an entrepreneur. A roll-up-my-sleeves, do-it-myself kind of a thing [so] it took me a while to [say], ‘Clicking around the screen for 40 websites to change all the Google pixels is probably not a good use of my time.’”
“I was really well-matched,” Jackie shares. “Mike and I just jived and we were able to just start running with it, like going through like that inbox – those 4,000 emails.
“I just sat down, made a list of all the ones that I was seeing multiples of and [asked], ‘Do you need to see this one? Do you need to see this one?’ I was able to kind of get that down so now I don’t have to ask anything. I just instantly know what he needs to see.”
Michael was so impressed with his partnership with Jackie that he started asking other executives at Envoy if they wanted a BELAY VA of their own.
And just like that, Envoy had six BELAY VAs, each matched to cater to the unique needs and personalities of the executives they serve.
“Productivity in the company and morale improved,” Michael shares. “We have a great team and we all have a lot of fun together, but sometimes you just get mired in the overwhelming amount of things. So [the additional VAs] really helped a ton.
“[So] BELAY is here to stay for Envoy,” Michael adds. “We’re not building widgets in a factory; all our work is deep knowledge and creative work. It helps so much to have a right-hand person that is there partnering with you and helping you get things done and even helping you strategize.”