Leisle, with prior experience with assistants, immediately extended Kim trust.
“I had come from the corporate world where I [had] an assistant who managed everything,” Leisle says. “She had access to everything. So I had been looking for someone who could start to take on some of that – and so I was very happy when Kim came in!”
And Kim took that trust and ran with it.
“She is definitely a very busy lady,” Kim adds. “I love working with her and being able to help with anything that I can.
“We started with [her] calendar – making sure appointments were set in time blocks and making sure her family calendar was also coordinated so that none of those events overlapped. [Then we] worked [on] her email – responding for her, helping her respond to team members in the practice, scheduling meetings, and things like that. It started heavy with scheduling and has grown since then.”
But working with a remote assistant for a medical practice often begs the question: How does it work with HIPAA compliance?
“I left my job as a nurse to come on board with BELAY,” Kim shares. “And before that, I had run a medical practice as well. So I was very familiar with HIPAA – but even if there were no HIPAA, I’d still follow those guidelines.”
And for Leisle, the remote element was actually a selling point and not a hindrance.
“[While] the obvious challenge is being a very team-oriented practice, I have Kim take care of a lot of things that are confidential that I don’t necessarily want our other team members dealing with,” Leisle shares.
“And I think because Kim is remote, [it] actually helps her in some ways with some of these things because the physical distance then allows her to have this kind of outside perspective.
“Our team trusts her because they don’t see her day-to-day. She’s not going to be talking about it in the break room. She’s this person offsite who handles things related to the practice, and things related to HR.”
“As I’ve taken on a little bit of an HR role [remotely], you don’t get an opinion about people,” Kim adds. “You’re not skewed. You’re just kind of an outside source, a third party who doesn’t have an opinion either way [to whom] you can just relay the information, but also feel like you’re a member of the team.”
“The other thing I would add to that is – and this is where the importance of confidentiality comes in – we gather feedback on individuals and Kim sets all that up, sends out the messages, [and] just runs that whole process,” Leisle says.
“And then she creates the reports that I get on every team member from entry-level folks, all the way to doctors within our practice. It’s been great having Kim do that and I think, again, this is where her being offsite allows people to trust. I think it also helps the process remain confidential and maintain integrity.”