Kaye-Ann is responsible for managing office managers and administrative assistants, collectively supporting all the faculty and clinical instructors within the school.
And while she has a staff that has been with Emory for 15-20 years, they didn’t necessarily possess the skills to meet the needs of the faculty, as initially, their tasks were typically relegated to documents, support, emails, and scheduling.
But over time, Kaye-Ann needed people well-versed in research, understanding biosketches, and submitting proposals – and run with them.
Even still, when her Director of Operations came to her and suggested virtual support, Kaye-Ann was admittedly skeptical.
“I can honestly say when Adam came to me with it, I was extremely reluctant,” she says. “I just could not see how we could have an external person working as if they were internal.”
Kaye-Ann needed someone who could bridge the gap for faculty wearing two hats: Those going between teaching in a classroom to concurrently conducting research- or clinical-intensive studies.
And in true academic fashion, Kaye-Ann decided to conduct some research of her own.
“We had a whiteboard session – Adam, myself, and two office managers,” she shares. “We carved out about an hour and a half, and we listed our core competencies.
“What are the main things that our admins are asked to do? And what are the secondary competencies that we’re asked to do – the one-off things? And then we made a list. One side was a virtual assistant, one side was an administrative assistant.
“And seeing it on the board was like, ‘Wow. We can actually do this.’”