5 Questions to Ask Outsourced Bookkeeping Service Providers

You’ve decided to delegate a few piles off your desk – a huge step for any business owner. But now you have to decide on an outsourced bookkeeping provider that's right for you and your organization.

Bad news? It feels daunting and overwhelming. You're not sure you know what to look for or what to ask.

Good news? We've done the heavy lifting for you by providing the five most important questions to ask when choosing the right outsourced bookeeping service provider below.

You can do this. And we can help.

1. What is the average length of time that your bookkeepers stay with your organization?

Why this is an important question to ask: Having high turnover on your account is concerning as it makes you feel like you’re always starting over. And without a smooth transition, concerns about whether the details were transferred correctly can further compound your worry.

At BELAY, our current length of service with our bookkeepers is 25 months – though we have many bookkeepers that have been with us five years and more.

2. Will I have one bookkeeper or a team working on my account?

Why this is an important question to ask: Many competitors use a team of people to serve their clients so clients never know who to call or who is doing what on their account.

At BELAY, you have one dedicated bookkeeper that completes all work on your account. We are intentional in our placement as we want the bookkeeper to be a great fit for your team. We’re talking The One here.

3. How are your bookkeepers qualified?

Why this is an important question to ask: It’s paramount to know that your bookkeeper is qualified to manage the financial vitality of your business.

At BELAY, we prefer that our bookkeepers have bachelor’s degrees or five years’ experience – or both. In addition, they must complete an online assessment created in conjunction with eSkill to ensure all candidates have the content knowledge and skills required to pay clients’ bills on a weekly basis, reconcile bank statements, manage budget and cash flow, provide weekly and monthly reports, maintain accounts, and more.

4. How long have you been providing outsourced bookkeeping?

Why this is an important question to ask: You don’t want to hire a yet-untested company with unproven processes. You want a company that has a secure infrastructure for handling your sensitive financial information with success stories from their clients

At BELAY, we’ve provided remote services from all over the U.S. for 10 years. We work hard to evaluate the necessary tools and technologies that support remote work relationships while providing the key checks and balances needed in bookkeeping.

5. Are there additional fees that I may be charged?

Why this is an important question to ask: Make sure you understand all the possible fees that could be added to your monthly invoice. Be sure to ask if there are additional fees for more transactions, calls with your bookkeeper, or additional report requests.

At BELAY, our model is a set subscription paid on the first of each month. That subscription is set and based on an agreed-upon scope of work, and will not incur additional fees based on transactions or report requests.

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